Contact Us & Complaints Procedure

Tel: 0203 3974627

Write to us: 31 Dashwood Avenue, High Wycombe, HP12 3DZ

If you wish to contact us regarding loan information, a current loan, an outstanding loan or to make a complaint, please use the contact details above. If you have an Agreement Number, please use this in all correspondence.

Don't forget to compare payday lenders and compare payday loans in order to find the right lender for you; invariably, you will find we are highly recommended. 

***Customer Advisory: We have been made aware that there is a scam ongoing in the UK whereby Fraudsters cold-call people offering loans on behalf of legitimate UK companies such as ours by pretending to be our employees and who use fake documents, their own telephone numbers, email addresses that are not ours and links to this, our real website to try and make their proposals appear legitimate. They request upfront Admin or other such release or processing fees via Bank, UKASH or MoneyGram. DO NOT pay these fees! It is a scam and there will be no loan from the Fraudsters.

TQLS, like any legitimate financial business in the UK will never ask you to pay any upfront fee for a loan, nor would we contact you by telephone unsolicited. If you have been contacted by anyone claiming to represent us and offering a loan and requesting a fee, please contact the Police at

The only way to apply for a loan from us is via one of our two online Application Forms which you will find on our front page; we do not offer loans via telephone and we have no fees, ever. To apply with TQLS is completely free. In addition, if we approve your Application, there are no Admin fees, no processing fees and no money transfer fees.***

Complaints Procedure:

Your right to complain

We strive to offer a vital service and our track record is excellent. However, every so often someone comes away feeling unhappy about something.

Unfortunately, these things happen. We know we are not perfect. But we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you.

We will treat your complaint confidentially, seriously and quickly.

What can I do?

It is important to let us know that you are unhappy and to give us the chance to put things right.

Making a formal complaint

There are two ways to make a complaint. You can put the information in a letter and send it to the address on the bottom of this page or email us at the address provided above.

Review of your complaint

Please allow up to 72 hours for your complaint to be addressed. We will endeavour to reply to you as quickly as possible.

In the event that you are still not satisfied after we have responded, please contact the Financial Ombudsman: