Contact Us & Complaints Procedure

Tel: 0203 3974627

Write to us: 31 Dashwood Avenue, High Wycombe, HP12 3DZ

If you wish to contact us regarding loan information, a current loan, an outstanding loan or to make a complaint, please use the contact details above. If you have an Agreement Number, please use this in all correspondence.

Don't forget to compare payday lenders and compare payday loans in order to find the right lender for you; invariably, you will find we are highly recommended. 


Complaints Procedure:

Your right to complain

We strive to offer a vital service and our track record is excellent. However, every so often someone comes away feeling unhappy about something.

Unfortunately, these things happen. We know we are not perfect. But we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you.

We will treat your complaint confidentially, seriously and quickly.

What can I do?

It is important to let us know that you are unhappy and to give us the chance to put things right.

Making a formal complaint

There are two ways to make a complaint. You can put the information in a letter and send it to the address on the bottom of this page or email us at the address provided above.

Review of your complaint

Please allow up to 72 hours for your complaint to be addressed. We will endeavour to reply to you as quickly as possible.

In the event that you are still not satisfied after we have responded, please contact the Financial Ombudsman: